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Product Code: MC836 | Availability: Available to Order

PROCHEM LH3301 Dynamic 380E Upright Vacuum with DCS

Click to enlarge image

RRP £475.00
excl VAT

/ Each

Cleaning width: 38 cm (14.9?)
Weight: 7.86 kilos
Handle weight: 0.86 kilos
Tool kit: Extension hose, telescopic wand, crevice tool, upholstery tool.

This warranty supersedes all previous warranties and forms part of the contract of sale.
Prochem Europe Ltd. (hereafter referred to as ?Prochem?) guarantees this machine to be free from defects in materials and workmanship for the relevant time period as shown below, and from the actual date of purchase by the user. Proof of the purchase date from a Prochem Authorised Distributor will be required for performance of this warranty.

Rotationally moulded polyethylene tanks ????????????????2 Years
All other parts except maintenance items (see below) ???????????.1 Year

THIS WARRANTY EXCLUDES NORMAL MAINTENANCE ITEMS, including but not limited to HOSES, FILTERS, O-RINGS, DIAPHRAGMS, VALVES, DRIVE BELTS, GASKETS, CARBON BRUSHES and damage to motors and other components as a result of failure to replace normal maintenance items. THIS LIST IS NOT EXHAUSTIVE.
To obtain performance of this warranty, contact the Prochem Authorised Distributor who supplied the product.

If Prochem receives notice of any defects during the warranty period, Prochem reserves the right to either repair, or replace components that prove to be defective. Goods must be returned before the warranty is approved. Goods sent out prior to the return of faulty items will be invoiced at current prices, subject to standard payment terms (see Prochem Standard Terms and Conditions of Sale). Replacement parts supplied under warranty will be guaranteed for the remainder of the original machine warranty and NOT from the date of installation. Spare parts supplied after the expiry of machine warranty may be covered by a manufacturer?s warranty, subject to inspection by Prochem Europe Ltd. and at its sole discretion. Normal maintenance items, however, are not covered. Replacement or credit of any returned parts will be at the discretion of the Prochem Service Department. Any subsequent refusal to accept their decision will serve to invalidate this warranty with immediate effect.

Prochem may send replacement parts to customers supplied by a DISTRIBUTOR or directly by Prochem, subject to the same conditions of replacement and payment above. The customer, however, will be responsible for fitting, labour and the carriage costs of returning repaired parts. Alternatively, Prochem will undertake warranty work at Chessington, subject to the same conditions, but the customer will be responsible for all carriage charges.
Any of the following circumstances involving the machine will serve to invalidate this warranty:-

Liability is excluded for the following:-
All forms of damage and special damage founded in tort (apart from death and personal injury) and contract law including but not limited to consequential loss, loss of income and losses incurred in reliance of the contract; service, labour or third party charges and the cost of returning the machine or defective parts to Prochem or Prochem?s Authorised Distributor.
As against a person dealing as a consumer, this warranty creates specific rights in addition to any statutory rights, which are unaffected. As against a person dealing otherwise than as a consumer, however, this warranty excludes any implied term that the machine will correspond with a description or a product sample.
With the exception of some specific products which are labelled and intended to be used by a consumer, all equipment, machinery, accessories, products, services and advice supplied by Prochem is intended for professional and industrial use only.

Your Prochem unit is designed to give you many years of reliable service. If a problem should arise during or after the warranty period, contact the Prochem Authorised Distributor or the Prochem Service Department, for details of the services available. Only the original purchaser of the new equipment may seek performance of this warranty ? these rights cannot be transferred to a third party.
Prochem Europe Ltd.
Oakcroft Road, Chessington, Surrey KT9 1RH, ENGLAND

Where you are ordering goods to be fulfilled by Cleaning Products Ltd the following delivery and returns policy will apply:

We aim to dispatch all orders for items in stock within 1 working day, unless otherwise specified on the product page, and you will receive tracking details for your order once it has been dispatched.  All items not in stock should be allowed 7-10 working days for delivery. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We do our best to have your order delivered within 3 working days from dispatch. If you have not received your goods within 7 working days from dispatch, please contact us to check on the status of your delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping times may vary. If you're item is not in stock, we will back order for you.

Delivery Charges

*Please note that some orders may incur a surcharge in addition to the cost of delivery, this is dependant on the nature of the item - bulky, heavy or hazardous goods.

The standard delivery charge is based on the subtotal of the item(s) in your basket after discounts and the relevant delivery charge is applied as per the tables below: 

UK-Mainland Deliveries

Orders £99.99 and under - £10.00 delivery charge

Orders over £100.00 - Free Delivery

The information below answers our most frequently asked questions for returns and refunds. Please also see our terms and conditions for our full returns policy (section 8, Your rights to end the contract). 

What if I do not like an item or have changed my mind and wish to return it? 

We’re sure you will be very happy with your product(s), but if the worst should happen, you can easily return it to us for a full refund (excluding any delivery charges incurred). Simply contact us within 14 days of the date you receive your order with details of your order and one of our friendly team will help you with your return. Please note that the goods must be in the original undamaged packaging or sealed container in order to be eligible for return.  Also, you will need to cover the cost to return your item(s) to us. 

What do I do if an item has arrived damaged? 

Our quality team check your order carefully to make sure it's up to our standards and suitably packaged before we dispatch it to you, so damage is very rare. If for any reason a product has arrived damaged, or you have received the wrong product, just contact us within 24 hours of receipt, sending a photo of the issue(s) with the product. We will then either arrange to collect the item(s) from you or ask you to send it back to us, and we’ll either give you a full refund, or send you a replacement.

How can I cancel my order?

If you have a change of heart, which we hope will never happen, you can cancel at any time before your order is dispatched from our warehouse. Simply contact us and we'll cancel your order and give you a full refund.

Once an item has been delivered, you can still cancel your order within 14 days. Please see above for details about returning items to us. 

How long will it take for my refund to be processed? 

For security reasons, we can only make refunds to the original payment method you used to place your order. We will process your refund within 14 days from us receiving your items back in our warehouse. Please allow 5 days for your bank account to be credited. 

Sale Items

We do not offer refunds for sale items, unless they are faulty.


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Important Notice

Please Note
We currently have a complete power failure, please send e-mails for enquiries and we will respond once power is back up and running - this has also affected our telephone lines