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The information below answers our most frequently asked questions for returns and refunds. Please also see our terms and conditions for our full returns policy (section 8, Your rights to end the contract).
What if I do not like an item or have changed my mind and wish to return it?
We’re sure you will be very happy with your product(s), but if the worst should happen, you can easily return it to us for a full refund (excluding any delivery charges incurred). Simply contact us within 14 days of the date you receive your order with details of your order and one of our friendly team will help you with your return. Please note that the goods must be in the original undamaged packaging or sealed container in order to be eligible for return. Also, you will need to cover the cost to return your item(s) to us.
What do I do if an item has arrived damaged?
Our quality team check your order carefully to make sure it's up to our standards and suitably packaged before we dispatch it to you, so damage is very rare. If for any reason a product has arrived damaged, or you have received the wrong product, just contact us within 24 hours of receipt, sending a photo of the issue(s) with the product. We will then either arrange to collect the item(s) from you or ask you to send it back to us, and we’ll either give you a full refund, or send you a replacement.
How can I cancel my order?
If you have a change of heart, which we hope will never happen, you can cancel at any time before your order is dispatched from our warehouse. Simply contact us and we'll cancel your order and give you a full refund.
Once an item has been delivered, you can still cancel your order within 14 days. Please see above for details about returning items to us.
How long will it take for my refund to be processed?
For security reasons, we can only make refunds to the original payment method you used to place your order. We will process your refund within 14 days from us receiving your items back in our warehouse. Please allow 5 days for your bank account to be credited.
Sale Items
We do not offer refunds for sale items, unless they are faulty.
Please Note
We currently have a complete power failure, please send e-mails for enquiries and we will respond once power is back up and running - this has also affected our telephone lines
